Privacy Policy for Brand DhobiMoshai
Last Updated: 06-11-2023
Welcome to Brand DhobiMoshai, your trusted partner for laundry and garment care services. We understand the importance of your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our laundry services, visit our website, or interact with us in any other way. By using our services, you consent to the practices described in this Privacy Policy.
We may collect various types of information, including but not limited to:
1.1. Personal Information: We may collect personal information such as your name, contact details (e.g., email address, phone number), and billing information when you use our services or create an account.
1.2. Laundry Details: To provide our laundry services, we collect information about your laundry items, preferences, and special instructions you provide.
1.3. Location Information: We may collect location data from your device or browser to provide you with relevant services, such as pickup and delivery.
1.4. Usage Information: We collect information about how you use our website, mobile app, and services, including your interactions, browsing history, and device information.
1.5. Communication Data: We may collect information related to your communications with us, such as customer support inquiries, feedback, and chat transcripts.
1.6. Payment Information: When you make a payment through our platform, we may collect payment card details or other financial information. However, we do not store this information, as it is processed by a trusted third-party payment processor.
1.7. Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing habits and preferences. You can manage your cookie settings through your browser.
We use the collected information for the following purposes:
2.1. Providing Services: We use your personal information, laundry details, and location data to deliver and improve our laundry services, including pickup, cleaning, and delivery.
2.2. Customer Support: We may use your communication data to respond to your inquiries, provide support, and address issues.
2.3. Marketing and Promotions: With your consent, we may use your contact information to send you promotional materials and updates about our services. You can opt out of these communications at any time.
2.4. Payment Processing: We use payment information to process payments for the services you use. This data is securely handled by our payment processor.
2.5. Analytics and Improvement: We analyze usage data to enhance our website, app, and services, as well as to understand user behavior and preferences.
2.6. Compliance and Legal Obligations: We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and policies.
We may share your information with the following parties:
3.1. Service Providers: We may share your data with trusted third-party service providers who assist us in providing our services, including laundry processing, delivery, payment processing, and customer support.
3.2. Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes.
3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
You have the following choices and rights regarding your personal information:
4.1. Access and Correction: You can access and correct your personal information through your account settings.
4.2. Data Deletion: You can request the deletion of your personal information, subject to legal obligations and the need to maintain certain records.
4.3. Marketing Preferences: You can opt out of marketing communications at any time by following the instructions provided in the communication.
We take reasonable measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction. We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us, and we will take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our practices and services. We will notify you of any significant changes through our website or other communication methods.
If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at branddhobimoshai@gmail.com.
Thank you for choosing Brand DhobiMoshai. We are committed to providing you with reliable and convenient laundry services while respecting your privacy.
